The term concierge embraces many different aspects of a very important role. They can be found in hotels, office and residential buildings, in business and retail centres and in public buildings like town halls.
A Guide to Concierge Services
we are taking a look at a very important front of house hybrid security role that we have developed for our customers. Concierge Security Guards provide our clients with the best of both worlds. A highly trained security guard with additional training in the essential front of house customer assistance duties performed by a normal concierge.
The term concierge embraces many different aspects of a very important role. They can be found in hotels, office and residential buildings, in business and retail centres and in public buildings like town halls. The responsibilities adapt according to the environment but in every case, attaching extra responsibilities for security is a serious enhancement of responsibilities.
At NES, Concierge Security Guards supplied are first and foremost security specialists licensed by the UK Security Industry Association (SIA). This means that the officer has received a full package of training and satisfied assessors that they are of the right character and level of qualification to perform customer-facing full contact security duties. One added fundamental requirement for an SIA badge-holder is that they are trained first aider.
The Security Concierge role is a high-visibility front-facing role. One of the main security concierge duties is to be circulating among visitors, patrons, and employees not just to protect property and preserve order but to offer customer assistance as well. To customers and clients, the security aspects may not always be apparent as this would normally be a plainclothes role. In many circumstances, there are certainly some advantages to taking the role out of uniform not least of which is that the security concierge is likely to be seen as more approachable.
Large office buildings housing multiple companies often form a management committee to take care of the main decisions regarding the running of the building. Contracting out the security functions to a company like Titan Security is often seen as the most straightforward way of managing the security interests of a diverse range of companies within a single building. A combined security and concierge specialist is a great way of taking oversight of the front of house needs in an office building. Screening to permit authorised entry is much less intimidating when a concierge security guard can also provide advice and guidance for getting around the building as well as practical assistance as needed.
Security Concierge Duties
- General Security: Monitoring premises to prevent safety hazards, deter any sort of theft or violence, and deal swiftly with infractions of the rules of an establishment as they arise. The Concierge is often assigned the responsibility of monitoring CCTV feeds and security alarms.
- Security Screening: To effectively carry out the security functions of the role the Concierge Security Guard must be a model of tact and diplomacy. Security screening of visitors and guests might include hand-wanding for detection of weapons and other dangerous objects or physical pat-downs of guests searching for anything hidden on the person. It might also include searching guest baggage and personal contents. Being able to carry out these duties calmly and without causing offence or upset is a particular skill that only comes with experience and training.
- Keyholding: The concierge is often the key-holder, particularly in residential buildings, This makes screening for unauthorised entry much easier. Monitoring and authorising entrance and departure of employees, visitors, and other persons in commercial premises maintain the security and safety of the premises and helps guard against opportunistic theft.
2. Emergency Situations
If an emergency crops up it is reassuring to have a person in place that knows exactly how to manage it, what to do and who to contact. A concierge is often the nominated point of contact for the emergency services and will be responsible for coordinating the emergency response.
Our concierge security guards are trained to respond to emergencies and to liaise with all statutory services to resolve such emergencies. Our staff have been confronted and successfully dealt with every type of emergency:
- Chemical Spills
- Medical Emergencies
- Bomb Threats and Explosions
- Public Disturbances
- Alarm Triggers
3. Customer Service
A top-flight concierge will have the equivalent of a black book of contacts. Whatever the customer needs the concierge will provide. Whether it is a limousine or a taxi, tickets to the theatre or a table at the finest restaurants and nightclubs in the area, a good concierge will be a mine of information.
They have the interpersonal communication skills and the networks to open doors that few others can. The word no is not in their vocabulary. Our concierge security staff will improve your guest or visitor experience while maintaining oversight of your security at the same time.
Security Business Benefits
Rapid Solution to Problem
Security guards can provide a quick response to any prospective or real threats in addition to serving as a visible deterrent.
UK Wide Coverage
We provide security services, event security, mobile patrols, key holding, lock and unlock services and fire watch covering whole UK
The presence of security officers considerably reduces the likelihood of vandalism, stealing, and other crimes by acting as an effective visual deterrent.
Unique Security Services
Only the most highly trained SIA licenced officers are sent out by us. We are Safe Contractor-approved.
Professional Security Services
Relish in the knowing that your solution will be customised to meet your unique security needs, ensuring that you receive a distinct, top notch service.
Diverse Skill Set to offer
With a vast range of abilities to provide, we have you covered whether you need patrols, customer service, or surveillance.
Get in Touch Today
Choose Nationwide Enforcement Services right away if you’re seeking for a motivated, trustworthy, and client-focused security business in the UK.
We constantly strive to provide all of our customers with effective and trustworthy security solutions. We are perfectly qualified to create a customised package that safeguards your company because our skill set spans a variety of sectors, including corporate, retail, and construction.
Regardless of how extensive or minimal your security needs are, we can create a solution specifically for you. For a fast, free quotation, just give us a call at the toll-free number 0333 011 3015.